Return and Refund Policy

CoolProducts.Shop Returns Policy

All items purchased from Coolproducts.shop are 10 day returnable from date of delivery .

The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and accessories)

General Returns Policy

  1. Products are returnable within the applicable return window 1.if you’ve received them in a condition that is physically damaged, 2.has missing parts or accessories, 3. defective or different from their description on the product detail page on Coolproducts.shop 4. Note satisfied with the product or product quality.
  2. For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account (in case of Cash on Delivery orders), the details for making such refund and the timelines are detailed in the refund policy available.
  3. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. CoolProducts shall not be liable in any manner for any misuse or usage of such information.
  4. Products marked as “non-returnable” on the product detail page cannot be returned.
  5. Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
  6. Products may be eligible for replacement only if the same seller has the exact same item in stock.
  7. If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.
  8. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.
  9. Need Help contact us.